Privacy Policy

Last updated: 13th September 2025

1. Introduction

Ascendly Online (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in line with the Privacy Act 1988 (Cth).

By using our website https://ascendly.online and services, you agree to the practices described in this policy.

2. About Us

Business Name: Ascendly Online (Sole Trader)
ABN: 55 425 156 209
Address: 3-7 Grosvenor Street, Neutral Bay, NSW 2089, Australia

3. Services Restricted to Adults

Our coaching and online courses are intended for individuals aged 18 and over. We do not knowingly collect information from anyone under 18 years old.

4. Information We Collect

  • Identity & Contact Data: Name, email address, phone number.
  • Payment Information: Processed securely via Stripe (we do not store full credit card details).
  • Usage Data: Website usage, IP address, browser details, collected via Google Analytics 4 (GA4).
  • Scheduling & Communication Data: Appointments booked via Calendly, coaching sessions conducted via Google Meet.

5. How We Collect Information

We collect personal information when you:

  • Book a coaching session or course.
  • Make a payment through Stripe.
  • Use our website, which collects data via GA4 and cookies.
  • Schedule or attend sessions using Calendly and Google Meet.

6. Use of Information

We use your information to:

  • Provide and manage coaching and course services.
  • Process payments securely.
  • Schedule and deliver sessions via Calendly and Google Meet.
  • Improve our website and services using analytics.
  • Comply with Australian legal obligations.

7. Cookies & Tracking

We use Google Analytics 4 to understand how our website is used and to improve user experience. We may also use Meta/Facebook Pixel for retargeting advertisements. You can disable cookies through your browser settings.

8. Sharing Your Information

We may share your personal information with:

  • Service providers such as Stripe, GoDaddy (website hosting), Calendly, and Google Meet.
  • Analytics and advertising partners including Google Analytics and Meta (for retargeting).
  • Regulators or authorities if required by law.

9. Data Security

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

10. Data Retention

We retain customer details for up to 2 years after course completion, unless a longer period is required by law. After that, data is securely deleted or anonymised.

11. Your Rights

Under the Privacy Act, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data, where applicable.

To exercise your rights, please contact us (see Section 13).

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact our Privacy Officer:

Privacy Officer: Shirley Sutton
Email: anne@ascendly.online
Phone: 0466 018 482
Address: 3-7 Grosvenor Street, Neutral Bay, NSW 2089, Australia

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date above.